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Terms and Conditions


General Conditions  

ZAO Canada ('ZAO'), located at 1000 Emile-Bouchard in Vaudreuil-Dorion, QC (J7V 0W3), maintains this internet website ('') for your own your online purchases of natural cosmetics.

By accessing and browsing the site and/or by purchasing orders through this site, you acknowledge your acceptance of the legal terms and conditions outlined here in which shall be governed by the laws of the Province of Québec and the applicable laws of Canada. ZAO reserves the right to modify or change the terms and conditions from time to time without prior notice to you.

Your use of and browsing in this website are at your own risk. ZAO nor any other party involved in the creation, production or delivery of the website is liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, the site.

ZAO also assumes no responsibility and shall not be liable for any damages to, use of, or browsing in the site or your downloading of any materials, data, text, images, video or audio materials from the site.

ZAO strives to make every effort to ensure that the content of the website is current and accurate. However, ZAO does not guarantee that the information contained in this website will not contain errors, inaccuracies or omissions. These errors may relate to pricing, product description or availability. All photographs, copy and prices within this website are based on the latest information available at the time the information is posted to Despite our best efforts, errors can occur. ZAO does not accept liability for pictorial or typographical errors. Although ZAO attempts to display the colours of the products shown on this internet site as accurately as possible, we cannot guarantee that the colour you see matches the product colour, as the display of colour depends, in part, upon the type of computer monitor used by you.

We rely on the information you provide though, including registration information (name and e-mail address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.

In addition to any other rights or remedies available to ZAO and without any liability whatsoever, ZAO, in its sole discretion, at any time and without notice may terminate or restrict your access to any component of

To make a purchase on the website, you must be over the age of majority in your jurisdiction of residence.  

Intellectual Property and Site Usage

All content, including without limitation, all text, design, graphics, drawings, photographs, code and software and all organization and presentation of such content, which forms part of this website, are subject to intellectual property rights, including copyright and trade-marks, trade names, words, slogans, logos held by or licensed to ZAO or any of its affiliates. All such rights are expressly reserved. Use of certain other trade-marks, trade names, logos and images are the property of their respective owners and except as expressly authorized, shall constitute a violation of the rights of the respective owner of the property. website may not, in whole or in part, be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of ZAO, except that you may download, display and print the materials presented on for your personal, non-commercial use only. Unauthorized use of and/or the materials contained on may violate applicable copyright, trade-mark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other website or in any environment of networked computers is prohibited.

Furthermore, to the fullest extent permitted by law, we will not be liable for any indirect, particular, punitive, incidental or consequential damages of any kind, damages for lost profits or revenues, missed opportunities or for business interruptions related to the website, your use thereof (or inability to use of the website) regardless of the form of action, whether contractual, tortious (including negligence) or otherwise, even if we have been advised of the possibility of such damages.  

Third Party Links

This internet site contains third party links which have been provided for your convenience. These website links are strictly independent and ZAO expressly disclaims any liability for such sites or their content and makes no representation or warranty as to any products, services or terms and conditions offered by such third-party sites. A complete review of the terms and conditions of such other sites is highly recommended.  


ZAO reserves the right to alter retail prices at any time without prior notice. Items in your shopping cart will reflect the most recent price displayed on the items 'Detail' page. Please note that all prices are in Canadian dollars and reflect the cost of the item before taxes. Taxes are not included. cannot confirm the price of an item until you order. All applicable taxes will be added once your order is being processed. Despite ZAO's best efforts for accuracy, occasionally an item's price on website may be inaccurate. ZAO will not charge your credit card until the order goes to the shipping process. If an item's true price is lower than the one displayed on the website, ZAO will charge you the correct lower price. If a product's correct retail price is higher than the price displayed on the 'Detail' screen, ZAO will contact you by telephone and/or e-mail before shipping to notify you of the cancellation of the order. This policy applies to products sold and shipped by

Changes to the website's sale prices take effect at midnight Eastern Time.

Advertisements on are invitations to you to make offers to purchase products and services on and are not offers to sell. Your properly completed and delivered order form constitutes your offer to purchase the products or services referenced in your order. Your order will be deemed to be accepted only if and when we send a confirmation to your e-mail address. That confirmation email constitutes our acceptance of your order and forms a legally binding contract with ZAO Canada., which operates ZAO and

We reserve the right to limit quantities available for sale or sold, and that at any time to correct, cancel, reject or terminate any order for any reason whatsoever at our sole discretion, whether or not the order has been submitted, confirmed and/or charged to your credit card. We will promptly issue a credit to your credit card if an order has been charged for a purchase and subsequently cancelled.  

Product Availability

Please note some products may require special order; may not be available in certain regions; may not be available in both official languages and are so indicated. We reserve the right to change the availability status of a product without notice.

Products may be purchased for delivery to an address located in Canada only. ZAO reserves the right to limit quantities, refuse orders, terminate accounts and/or cancel orders in its discretion.  


In the unlikely event that we supply faulty or damaged goods, we will exchange them, for the same products, if these conditions are respected:

  • The products must have been purchased directly on our website, HTTPS://ZAOCANADA.COM, within the last 14 days from date of reception of the products at your home address.
  • In order to evaluate the situation, pictures of the faulty or damaged products must be sent to INFO@ZAOCANADA.COM

In the event that the replacement of the ordered product is no longer available, ZAO Canada will offer you a credit note or, if you prefer, a full reimbursement for the damaged product(s).  


Should you wish to cancel your order, you must proceed by making a cancellation request via email at INFO@ZAOCANADA.COM.

You may only cancel your order up prior to the time of shipment. If the order has been processed and shipped, you will no longer be able to cancel and will be held responsible for all shipping and return costs of the products. Where applicable, you will be provided with a credit note or reimbursed for the remaining cost of the unavailable products, following the amount deducted for shipping.

When returning an item or items, all parts, label and cotton pouch must be in their original unopened packaging in order to be eligible for a refund. For hygienic reasons, cosmetic products cannot be returned once opened.

We strongly recommend that returns be sent by registered mail or some other courier company that provides a delivery tracking number.

Before receiving any form of reimbursement or credit note, you will be responsible until reception of the products at our warehouse.
Customers are responsible for the cost incurred for the return of the goods.

To initiate a return, kindly email us at INFO@ZAOCANADA.COM

Processing time for returns may take up to10 working days from the time the request has been received. Please note that only products purchased online from will be eligible for return or exchange.

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